Terms and Conditions

Terms & Conditions

Last updated: 25th Nov 2025

1. Introduction

These Terms and Conditions govern the use of the Trailer Solutions website and the purchase of
products supplied by Trailer Solutions, a sub-company of Towing Solutions Ltd. By using our
website or placing an order, you agree to be bound by these terms.

2. Company Information

Email: mail@trailersolutions.co.uk
Telephone: 01625 433251
VAT Registration: 776 9961 49

3. Ordering

All orders placed through our website are subject to acceptance and availability. We reserve
the right to refuse any order where necessary. Once an order is confirmed, you will receive
an email acknowledgement detailing the products purchased.

4. Pricing

All prices displayed on our website are shown in pounds sterling and include VAT where
applicable. Prices may change without notice, but any changes will not affect existing
confirmed orders.

5. Payment

Payments are processed securely through Stripe. We do not store, access, or
handle any card payment information on our website. Orders must be paid in full before
dispatch.

6. Delivery

We provide free delivery on all orders. Delivery times may vary depending on stock levels
and courier availability. We will notify you if delays occur.

7. Returns & Refunds

We accept returns of unopened, unused, and undamaged products within 30 days of purchase.
Faulty items are covered under the manufacturer’s warranty and may be returned for
assessment. Full details are provided in our Delivery & Refund Policy.

8. Warranty

Many of our products are accompanied by a manufacturer’s warranty. Any claims will be handled
in accordance with the warranty terms provided by the manufacturer.

9. Website Use

You agree not to misuse our website, interfere with its security, or attempt to access areas
restricted to administrative use. We reserve the right to suspend access where necessary.

10. Intellectual Property

All content on this website, including logos, images, and written material, remains the
property of Trailer Solutions or its licensors. It may not be reproduced without permission.

11. Limitation of Liability

We are not liable for any indirect or consequential losses arising from the use of our website
or products, except where such liability cannot be excluded under UK law.

12. Privacy

All personal information is handled in accordance with our Privacy Policy. We collect only the
data necessary to process sales and manage newsletter subscriptions.

13. Governing Law

These Terms and Conditions are governed by the laws of England and Wales. Any disputes shall be
resolved exclusively by the courts of England and Wales.

14. Contact

For any enquiries relating to these Terms and Conditions, please contact us at:
mail@trailersolutions.co.uk