Privacy Policy

Privacy Policy for Trailer Solutions

Last updated: 25th Nov 2025

Trailer Solutions, a sub-company of Towing Solutions Ltd, is committed to safeguarding the personal
information entrusted to us. This Privacy Policy explains what data we collect, why we collect it,
and how we use and protect it.

1. Who We Are

Email: mail@trailersolutions.co.uk
Telephone: 01625 433251

Trailer Solutions operates under Towing Solutions Ltd, based at the same address.

2. Information We Collect

Sales Information

When you make a purchase, we collect details such as your name, address, contact information,
and order details. We retain this data solely for:

• Proof of purchase
• Warranty support
• Essential customer communication relating to your order

Newsletter Sign-ups

We collect your name and email address only when you have actively opted in.
You may unsubscribe at any time by following the link in our emails or by contacting us directly.

3. Payment Information

All card payments are processed securely through Stripe. We do not store or process
any card information on our website. Payment data is handled entirely by Stripe under their own
security standards and privacy controls.

4. How We Use Your Information

We use your information for the following purposes:

• Fulfilling orders and providing customer support
• Managing warranties and confirming proof of purchase
• Sending newsletters where you have opted in
• Maintaining business records in line with UK legal requirements

We do not sell, rent, or share your information for marketing purposes with third parties.

5. Legal Basis for Processing

We process personal data under the following lawful bases:

• Contractual necessity – to fulfil an order or provide warranty assistance
• Consent – for newsletter sign-ups and marketing communications
• Legitimate interest – to manage our business operations effectively
• Legal obligation – for record-keeping required by UK law

6. Data Retention

We retain personal data only for as long as necessary:

• Sales records: kept for warranty, proof of purchase, and legal obligations
• Newsletter data: retained until you unsubscribe or request removal

All data is securely stored and disposed of when no longer required.

7. Sharing Your Information

We share personal data only when necessary for the operation of our services, including:

• Stripe for payment processing
• Courier services for delivery of goods
• Email service providers for newsletters

All third-party partners act in accordance with UK data protection laws.

8. Your Rights

Under UK data protection law, you have the right to:

• Access your personal data
• Request corrections to inaccurate information
• Request deletion of your data where appropriate
• Withdraw consent for newsletter communications
• Object to certain types of processing
• Request data portability

To exercise any of these rights, please contact us at:
mail@trailersolutions.co.uk.

9. Security

We take appropriate technical and organisational measures to protect personal data from loss,
misuse, or unauthorised access. Access to sales data is restricted and used only for essential
business purposes.

10. Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in law or our business
practices. Any amendments will be posted on this page with an updated revision date.