Delivery and Refunds

Delivery & Refund Policy

Last updated: 25th Nov 2025

1. Delivery

We offer free delivery on all orders placed through Trailer Solutions.
Orders are dispatched promptly during our standard office hours, Monday to Friday,
9.00am–5.00pm. Delivery times may vary depending on stock availability and courier
schedules, but we always aim to ensure your items arrive in a timely and reliable manner.

If you require assistance regarding an order in transit, please contact us at
mail@trailersolutions.co.uk or
call 01625 433251.

2. Refunds and Returns

Unopened and Unused Items

We accept returns on products that are unopened, unused, and undamaged,
provided they are returned within 30 days of the original sale. A full refund
will be issued once the goods have been received and inspected to confirm they are in
their original condition.

The customer is responsible for the safe return of the item unless the product was
supplied in error.

Faulty Items

If an item is found to be faulty, it may be returned under the terms of the
manufacturer’s warranty. Once assessed and confirmed as faulty, we will arrange
a repair, replacement, or refund in accordance with the manufacturer’s instructions.

Please contact us before returning any faulty goods so that we can advise on the correct
procedure.

3. Contact

For all return or delivery enquiries, please contact us at:
mail@trailersolutions.co.uk
Telephone: 01625 433251